How can
we help?

Check that the store uses HTTPS. Allow camera access in your browser settings, close other camera apps and try again. On a work device, your organisation may block camera access.

You do not have to use the camera. If you change your mind, update the permission in your browser settings and reopen try-on.

Use even lighting and keep your ears visible. Face the camera and move slowly. This is a visual preview; give the store the product number if the model or scale looks wrong.

Close try-on using the close button. Check your device’s camera indicator. If it stays on, close the browser tab and check whether another app is using the camera.

Accounts are assigned by INZOVISION. Use the email address provided and choose your own password at first login. Lost your password? Email your contact person; never include your password. A recovery request does not automatically grant access.

Your role determines what you can do. Product editors submit products; customer coordinators can also access store code; production staff publish. Request the access you need for your organisation, not platform administration.

First check whether the product is already in your collection. Open that product and upload only the missing file again. Maximum 50 MiB per file; GLB with embedded textures is preferred.

Saving is not publishing. Ask production to review, select and publish the new file. Then close any open try-on window and start again.

The exact HTTPS address of your store, including www if used. Test and live environments are separate origins. The platform administrator manages allowed domains.

Yes, the integration can use a separate existing try-on button. Do not connect the buy button to TRY-ON. Test the button and window in your own theme, including on mobile.

Ask production to choose Unpublish. New visitors should then no longer be able to try that product. This does not delete product details or source files. Previously downloaded public models cannot be recalled.